Last updated: 5/18/2026. These Terms govern access to and use of Crew Orbit at https://crew-orbit.com. The contracting legal entity, address, and registration details appear in our Legal Notice.
The Service is a cloud-hosted platform for coordinating software engineering work: tasks, repository integrations, and tooling you connect (including third-party AI and Git providers). It includes a web application, backend APIs on AWS (primary region EU (Frankfurt), eu-central-1), background workers on AWS Batch, and integrations you configure.
The service is intended for business users, teams, and organizations. By creating an account or accepting these Terms on behalf of an organization, you confirm that you have authority to bind that organization.
We do not offer the service to consumers within the meaning of § 13 BGB.
You need an account (via Amazon Cognito) to use most features. You agree to provide accurate information and to keep credentials confidential. You are responsible for activity under your account.
You retain your rights in content you submit (tasks, descriptions, attachments, repo access, etc.). You grant us permission to host, process, transmit, and display that content solely to provide the service — including sending portions to configured AI and Git providers when you start runs or use related features. You represent that you have the rights and, where applicable, organizational authority to submit such content and to grant this permission.
As between you and Crew Orbit, and to the extent permitted by applicable law and third-party provider terms, we assign to you any rights we may have in AI-generated output produced for your workspace. You remain responsible for reviewing outputs for accuracy, security, legal compliance, and third-party rights.
If you store Git or AI provider tokens in a project, we encrypt them for storage ( AWS KMS in production/QA deployments as implemented). We do not expose plaintext secrets in the API. You are responsible for rotating compromised keys and for the security of your own endpoints and machines.
You agree not to misuse the service — for example:
We may suspend or terminate access for material violations.
Team organizations may require payment via Stripe. Fees, plans, and taxes are shown at checkout or in your billing settings. Subscriptions are billed on a monthly cycle and renew automatically unless canceled. You may cancel your subscription at any time through your billing settings, and the cancellation will take effect at the end of the current billing cycle. Failed payment or chargeback may result in restricted access. Use Stripe's customer portal where available to manage payment methods and invoices.
Prices may be subject to VAT or similar indirect taxes depending on your location and billing status.
Unless mandatory law requires otherwise, fees already paid are non-refundable and we do not provide prorated refunds for partial billing periods after cancellation.
You may stop using the service at any time. You may request account deletion in product settings. Deletion follows the cascade described in our Privacy Policy (including a default grace period of about 14 days before hard deletion of the identity record). We may suspend or terminate the service or your access for legal, security, or material breach reasons.
Where we process personal data on your behalf as processor, the applicable Data Processing Agreement (DPA) applies to that processing in addition to these Terms.
Authorized users can delete projects or (for team orgs, where supported) entire organizations. Such actions remove associated application data as described in the Privacy Policy (tasks, runs, settings, project credentials, memberships, etc.).
THE SERVICE AND ANY OUTPUT FROM AI TOOLS ARE PROVIDED "AS IS" AND "AS AVAILABLE." AI-generated code, text, or plans may be inaccurate, incomplete, or contain errors. AI outputs do not constitute professional, legal, or technical advice. You are solely responsible for reviewing, testing, and complying with licenses and security practices before using any AI outputs in production.
We do not guarantee uninterrupted availability, error-free operation, or that the service will meet every use case. Maintenance, third-party outages, model-provider changes, and factors outside our control may affect availability or results.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT WHERE SUCH DISCLAIMERS CANNOT VALIDLY BE MADE.
We are liable without limitation for intent, gross negligence, fraudulent concealment, and for damages arising from injury to life, body, or health. Liability under the German Product Liability Act and any other mandatory statutory liability also remains unaffected.
In cases of slight negligence, we are liable only for the breach of an essential contractual obligation (Kardinalpflicht), and only for the foreseeable damage typical for this type of contract.
Subject to the foregoing, our total liability arising out of or related to the service is limited to the amounts you paid us for the service in the twelve (12) months before the event giving rise to the claim (or, if no fees applied, one hundred euros). To the extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill.
We may update these Terms or the service. We will post revised Terms with a new "Last updated" date. Continued use after changes constitutes acceptance of the revised Terms where permitted by law.
These Terms are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).
If you are a merchant, a legal entity under public law, or a special fund under public law, the exclusive venue for disputes arising out of or in connection with these Terms is Hannover, Germany.
We may label certain features as alpha, beta, preview, or experimental. Those features may change more frequently, be unavailable at times, or be removed without notice.
We are not responsible for delays or failures caused by events outside our reasonable control, including infrastructure outages, internet or cloud-provider failures, labor disputes, natural disasters, war, governmental action, or failures of third-party AI, payment, or Git providers.
Questions about these Terms: legal@crew-orbit.com.
Billing and subscription questions: billing@crew-orbit.com.
Product support: support@crew-orbit.com.
These Terms are a practical draft aligned with the product architecture. They are not a substitute for legal advice. Have qualified counsel review them before production use, especially German-law enforceability, sector-specific rules, and any customer-specific contracting requirements.
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